Forum Discussion
Shared mailbox messages going to recoverable deleted items
Hi! Trying to solve an issue that's plagued me for a couple weeks. We have a shared mailbox hosted in Exchange Online that receives customer orders. We're discovering that many orders are somehow...
Mailbox Auditing is the correct method to troubleshoot this, but I'd suggest you also check for any retention policies applied on the mailbox.
Also, Hard-delete corresponds to the message being Purged (moved to the Purges folder is SIR/hold is configured for the mailbox), not to moving messages to the Recoverable Items folder. That last one is still a soft-delete operation. Make sure all of these operations are actually being audited.