Forum Discussion
Shared mailbox messages going to recoverable deleted items
Hi! Trying to solve an issue that's plagued me for a couple weeks. We have a shared mailbox hosted in Exchange Online that receives customer orders. We're discovering that many orders are somehow...
Did you ever find a solution for this? Ive just started having a shared mailbox with this problem.
See this article:
https://learn.microsoft.com/en-us/exchange/collaboration-exo/shared-mailboxes
Specifically this statement:
- When users move items from one folder to another in a shared mailbox, a copy of the item is stored in the Recoverable Items folder.
You should find the item in both the folder they moved it to AND the recoverable items.
I did not know that, but im not seeing that actually happen in testing. That would be a very odd thing to design in.
In any case, I could never prove items were being moved through anything other than users deleting things, so weve moved on.