Forum Discussion
Shared mailbox messages going to recoverable deleted items
Hi! Trying to solve an issue that's plagued me for a couple weeks. We have a shared mailbox hosted in Exchange Online that receives customer orders. We're discovering that many orders are somehow...
I have a similar issue as well. I have a user moving an email from the shared mailbox's Inbox to a sub folder in the shared mailbox by dragging and dropping. It shows up in the recoverable deleted items and in the audit log as a soft-delete.
I am having the exact same issue with a user in our environment, accessing Shared Mailbox via Outlook Desktop client and randomly when dragging and dropping an email it will sometimes go into the Deleted Items and sometimes as you say go into the Recoverable Deleted Items.
Did you ever find a resolution to this? I'm basically at the point of raising a call with MS but because the issue is so intermittent troubleshooting is a pain in itself as I can't seem to replicate the issue. Very odd behaviour...
Thanks
Did you ever find a resolution to this? I'm basically at the point of raising a call with MS but because the issue is so intermittent troubleshooting is a pain in itself as I can't seem to replicate the issue. Very odd behaviour...
Thanks