Forum Discussion
Shared mailbox messages going to recoverable deleted items
Hi! Trying to solve an issue that's plagued me for a couple weeks. We have a shared mailbox hosted in Exchange Online that receives customer orders. We're discovering that many orders are somehow...
Did you find a resolution for this? I have a very similar issue giving me grey hairs!
- I have a similar issue as well. I have a user moving an email from the shared mailbox's Inbox to a sub folder in the shared mailbox by dragging and dropping. It shows up in the recoverable deleted items and in the audit log as a soft-delete.
- I am having the exact same issue with a user in our environment, accessing Shared Mailbox via Outlook Desktop client and randomly when dragging and dropping an email it will sometimes go into the Deleted Items and sometimes as you say go into the Recoverable Deleted Items.
Did you ever find a resolution to this? I'm basically at the point of raising a call with MS but because the issue is so intermittent troubleshooting is a pain in itself as I can't seem to replicate the issue. Very odd behaviour...
Thanks Hi Guys, there's a registry change I found which fixed for me:
If the user has at least author rights to the shared mailbox's Deleted Items folder, the deleted items can go into the shared mailbox's deleted items folder. You (or the administrator) need to add this key to the registry.
Outlook 2016 and Outlook 2019
HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\Options\General DWORD: DelegateWastebasketStyle Value: 4 (use shared mailbox's Deleted items) 8 (use the default (or user's) deleted items folder)
I can't see this working however with OWA or o365 online
