Forum Discussion
Shared Mailbox appears in Folder Pane, but not in Account Settings
There's a user in my office who has access to a shared mailbox. It's only showing messages from the last 3 months, which I know how to change, by going into account settings. But when I look in Accou...
Hi FatSpielberg,
There are two ways to add a shared mailbox:
- Manually via the Outlook desktop app account settings. This is only possible when the shared mailbox is licensed.
- Via mailbox delegation. The shared mailbox will not be visible in Outlook desktop app account settings but will be linked to another licensed mailbox via the Exchange admin center. Please check:
https://learn.microsoft.com/en-us/exchange/collaboration-exo/shared-mailboxes#use-the-eac-to-edit-shared-mailbox-delegation