Shared link in Outlook opens in browser, not in desktop application

Hello IvanST,

thanks for the update.

There are a few more things you can try:

1. Reset the default application for the file types:

   • On the colleague's Mac, go to "System Preferences" by clicking on the Apple menu in the top-left corner of the screen and selecting "System Preferences."
   • In the System Preferences window, click on "General."
   • Look for the "Default web browser" option and select a different browser (other than Safari) as the default browser.
   • Restart the Mac to apply the changes.
   • After restarting, go back to "System Preferences" > "General" and set the desired browser (such as Safari) back as the default web browser.
   • Try opening the shared links in Outlook again and check if they open in the desktop application instead of the browser.

2. Clear the cache and cookies in Safari:

   • Open Safari on the colleague's Mac.
   • Go to the Safari menu in the top-left corner of the screen and select "Preferences."
   • In the Preferences window, navigate to the "Privacy" tab.
   • Click on the "Manage Website Data" button.
   • In the Manage Website Data window, search for and remove any website data related to SharePoint, OneDrive, or Outlook.
   • Close Safari completely and then relaunch it.
   • Try opening the shared links again in Outlook and see if they now open in the desktop application.

3. Test with a different browser:

   • Install a different browser like Google Chrome or Mozilla Firefox on the colleague's Mac.
   • Open the newly installed browser and set it as the default browser temporarily.
   • Repeat the steps to open the shared links in Outlook and check if they open in the desktop application using the new browser.
   • If the shared links open correctly in the desktop application in the new browser, it suggests a potential issue with Safari on the colleague's Mac.

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Kindest regards

Leon Pavesic