Forum Discussion
Sender Name Not Displayed in Outlook Emails
I'm using the Outlook (New) downloaded from the Microsoft Store, connected via IMAP/SMTP. When I send emails, my name isn't visible to recipients—only my email address shows. I've tried adjusting th...
Please check the following:
1. Verify the display name in Outlook (New)
Go to Settings → Accounts → Email accounts → select the account → Account info
Make sure the Display name is set correctly, then restart Outlook.
2. Set the sender name on the mail server (recommended)
Log in to your email provider’s webmail or admin panel and confirm the From / Display Name is configured.
Many SMTP servers override client-side settings.
3. Be aware of Outlook (New) limitations
Outlook (New) currently has limited support for customizing sender names on IMAP accounts.
If the name shows correctly in webmail or another client, this confirms a client limitation.
Workaround:
Use Outlook Classic or an Exchange/Microsoft 365 account for full sender name support.