Forum Discussion
Sender Name Incorrect - Gmail to Outlook for Mac
Hi DMCBDA. Did you end up resolving this and, if so, how? We are experiencing exactly the same issue.
We have verified that e-mail sent using Gmail (via https://mail.google.com/) goes exactly as it should.
We went the additional step of deleting the account from Outlook, restarting Outlook, and re-adding the account. In that case the read-only sender name updated with the correct information from Google BUT e-mails are still being sent from the old sender name.
Our next move is to set up using IMAP rather than the using Outlook's built-in Gmail support but that's significantly more complicated administratively. I'm hoping you have the easier answer.
Thanks.
I have exactly the same issue with an account for a non profit. I took over from another person. In gmail I have changed the name - but outlook sends the old name.
The iOS client sends the new name.
It does not appear to be the profile. I set up the outlook client on a new computer that had never seen the old name and it still "found" the old name somewhere. I have looked in the mail account definition in the profile and it has the correct name.
Something in outlook/exchange has cached the name and I can't find it.
I too have the identical problem for a non profit organisation - I inherited the generic gmail account associated and reset that with my information on Gmail. All works fine and mail sent direct from the webmail portal shows my name. However on my iMac using Outlook, the previous postholders name appears in the senders info.
I have reset the Outlook account, and the card for this email address only shows my name, so am trying to find where the previous person's name is stored so it can be deleted......
