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SCSW_2021's avatar
SCSW_2021
Copper Contributor
Dec 16, 2021

Search not working in Outlook 2019 since updating to Monterey 12.1 on the Mac

There appears from other sites to be a very widespread problem with search not working in Outlook - no results obtained in Monterey- since the latest OS update. Rebuilding spotlight does not work and...
Matthias_Wagner's avatar
Matthias_Wagner
Copper Contributor
Jan 11, 2022

I have just upgraded to 16.58 (beta) but now it brings up the "new" design with all limitations I did not want.
Are you experiencing the same behavior?
Have you been able to switch back to old design?

DonDonS's avatar
DonDonS
Copper Contributor
Jan 11, 2022
I've held off as wasted too much time, using GMail search until bug is fixed
  • ajmarton's avatar
    ajmarton
    Brass Contributor
    Jan 11, 2022
    You need to go to updates and then advanced and then beta channel and install the beta. That is Microsoft's current fix to the problem in beta form for now. Make sure you have the most current version of Outlook installed first (by checking if you are up to date before switching channels). Check my prior replies for more specific instructions.
    • DonDonS's avatar
      DonDonS
      Copper Contributor
      Jan 11, 2022
      Cheers, I’ll give it a go.
      • DonDonS's avatar
        DonDonS
        Copper Contributor
        Jan 11, 2022
        Ahh no Exchange.....coming soon so got to switch back as no calendar or contacts, just to work out how to do that
    • EBaron125's avatar
      EBaron125
      Copper Contributor
      Jan 11, 2022

      ajmarton 

       

      I tried on my 16 inch 2019 i9 MacBook Pro to get the beta both with beta and preview chanels

      despite this I remain on outlook 16.56

      Any ideas?

       

      thank you 

       

      E

      • ajmarton's avatar
        ajmarton
        Brass Contributor
        Jan 11, 2022
        I would make sure you have the most current version of Outlook installed (no updates showing available in the normal (non-beta) channel). If that's not the issue, I would go to the help tab and then contact support (chat) and see if they can walk you though the solution for the beta installation as that is Microsoft's current fix for the problem.
  • mike_vienna's avatar
    mike_vienna
    Copper Contributor
    Jan 11, 2022

    same here in Vienna/Europe. Update to 12.1 on a Pro 2022 and Outlook 16.58 - new index, spotlight is working, new office installation. No search results. Oh it´s a shame microsoft.

    • ajmarton's avatar
      ajmarton
      Brass Contributor
      Jan 11, 2022
      You need to go to updates and then advanced and then beta channel and install the beta. That is Microsoft's current fix to the problem in beta form for now. Make sure you have the most current version of Outlook installed first (by checking if you are up to date before switching channels).
      • mike_vienna's avatar
        mike_vienna
        Copper Contributor
        Jan 11, 2022

        i did it but it doesnt work - i lost the button to switch to the new Outlook - i have the Serial number 904 (last 3 figures) ajmarton 

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