Forum Discussion
Search in outlook 2016 shared mailbox is not working
Hi , since we are using Outlook 2016 , the search inside shared mailbox is not working.
Also users are not able to activate subfolder search on shared mailbox.
Is there any solution?
Gabe_Bratton
Microsoft
Microsoft
We have seen various different symptoms where search is not working for the shared mailbox, primary mailbox, archive mailbox, and specific folders. All of these are tracked with incident EX194331.
The service teams are validating a fixed build and will get it rolled out soon. Keep in mind this is a service issue so the Outlook client version will not matter. To check the service version you can use the Outlook Connection Status Dialog, https://support.microsoft.com/en-us/help/2737188. From my testing the problem is in build 15.20.2408.0. We can monitor the connection status dialog to see when the next build with the fix comes out.
Thank you for the response Gabe_Bratton