Forum Discussion
Search in outlook 2016 shared mailbox is not working
We started getting complaints about this as well this week. We're using Office C2R and the are set not to cache Shared mailboxes. What's interesting is that I can search the sent items folder of the Shared mailbox but not the Inbox. We also have a ticket open with MS but do not have a resolution yet.
Microsoft
We have seen various different symptoms where search is not working for the shared mailbox, primary mailbox, archive mailbox, and specific folders. All of these are tracked with incident EX194331.
The service teams are validating a fixed build and will get it rolled out soon. Keep in mind this is a service issue so the Outlook client version will not matter. To check the service version you can use the Outlook Connection Status Dialog, https://support.microsoft.com/en-us/help/2737188. From my testing the problem is in build 15.20.2408.0. We can monitor the connection status dialog to see when the next build with the fix comes out.
Same issue here: New Exchange 2016 onPrem, Outlook 2016 uptodate, Cached mode. Just migrated all mailboxes from exchange 2010 a couple days ago. Everything is finished without any errors.
In our small company, we use a special Mailbox on Exchange which collects all received and sent emails, company wide. Users is given read only access to this mailbox by adding them in the "permissions" field, e.g. in OWA.
Until now with EX2010 / Outlook 2010, search worked fine. Now, when selecting "open ad additional mailbox" in Outlook 2016, search does not work for that additional mailbox if users search in "all mailboxes".
Setting "DisableServerAssistedSearch" did not help.
Are there any possible fixes coming up? This functionality is absolutely ESSENTIAL in our environment.
Side note: The above mentioned mailbox contains about 100k items. When it's newly added to a Oulook 2016 client using "open additional mailbox", the status window of "search tools -> indexing status" correctly reports 100k items to be indexed, counting down. So something happens here.
- Gabe_Bratton
Since Indexing Status shows 100K items and counting down that is a good sign. This means that it is being indexed by the Windows Search service locally on that machine. Indexing usually waits until the machine is not actively being used to do the indexing. There is a Windows reg key you could set that will speed up indexing but will make the machine slower for use until that mailbox finishes indexing. If you need that I can see if I can help locate it.
Hi Gabe, thanks for your work. I'm getting the same problem in our company. We cannot search in subfolders in a shared mailbox. It only works if we uncheck the cache for the shared folders, but users report that the outlook works so slow when they are working with the folders of the shared mailbox. We have good laptops and a 600/600 Mb internet bandwith, so there is no problem. I have read all the posts but didn't get the solution, did I miss something or are you still working in this issue?
We have O365 with Azure AD connect and all the mailbox are at exchange365.
Thank you again.
- We received an update yesterday on the ticket that we have open with Microsoft stating the following:
"They have deployed the fix on all the affected tenant. however, it will take time to propagate the fix.
The next update by the team is by Friday, November 1, 2019, at 7:00 PM UTC."
Still no luck on our end yet. Has anyone else seen an improvement?We can finally search shared mailboxes again.
Per Microsoft Support
The service Incidents had just been fixed, however there could be delay in propagation of the fix as well, if it doesn't work after couple of hours from now we can schedule for a call to troubleshoot it.
Thank you for the response Gabe_Bratton
