Forum Discussion
Ernesto Iblon
Dec 01, 2017Copper Contributor
Search in outlook 2016 shared mailbox is not working
Hi , since we are using Outlook 2016 , the search inside shared mailbox is not working.
Also users are not able to activate subfolder search on shared mailbox.
Is there any solution?
VertisysSupportHBS
Oct 31, 2019Copper Contributor
We started getting complaints about this as well this week. We're using Office C2R and the are set not to cache Shared mailboxes. What's interesting is that I can search the sent items folder of the Shared mailbox but not the Inbox. We also have a ticket open with MS but do not have a resolution yet.
VertisysSupportHBS
Oct 31, 2019Copper Contributor
Upgrading to the latest build 12026.20344 did not resolve the problem.