Forum Discussion
Search in outlook 2016 shared mailbox is not working
since two days we have the same problem. (15.20.2408.0)
Microsoft
I apologize for the issue. It is being tracked in the Office 365 Service Health Dashboard as EX194331.
We started getting complaints about this as well this week. We're using Office C2R and the are set not to cache Shared mailboxes. What's interesting is that I can search the sent items folder of the Shared mailbox but not the Inbox. We also have a ticket open with MS but do not have a resolution yet.
- Gabe_Bratton
We have seen various different symptoms where search is not working for the shared mailbox, primary mailbox, archive mailbox, and specific folders. All of these are tracked with incident EX194331.
The service teams are validating a fixed build and will get it rolled out soon. Keep in mind this is a service issue so the Outlook client version will not matter. To check the service version you can use the Outlook Connection Status Dialog, https://support.microsoft.com/en-us/help/2737188. From my testing the problem is in build 15.20.2408.0. We can monitor the connection status dialog to see when the next build with the fix comes out.
Same issue here: New Exchange 2016 onPrem, Outlook 2016 uptodate, Cached mode. Just migrated all mailboxes from exchange 2010 a couple days ago. Everything is finished without any errors.
In our small company, we use a special Mailbox on Exchange which collects all received and sent emails, company wide. Users is given read only access to this mailbox by adding them in the "permissions" field, e.g. in OWA.
Until now with EX2010 / Outlook 2010, search worked fine. Now, when selecting "open ad additional mailbox" in Outlook 2016, search does not work for that additional mailbox if users search in "all mailboxes".
Setting "DisableServerAssistedSearch" did not help.
Are there any possible fixes coming up? This functionality is absolutely ESSENTIAL in our environment.
Side note: The above mentioned mailbox contains about 100k items. When it's newly added to a Oulook 2016 client using "open additional mailbox", the status window of "search tools -> indexing status" correctly reports 100k items to be indexed, counting down. So something happens here.
- Upgrading to the latest build 12026.20344 did not resolve the problem.
