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Ernesto Iblon's avatar
Ernesto Iblon
Copper Contributor
Dec 01, 2017

Search in outlook 2016 shared mailbox is not working

Hi , since we are using Outlook 2016 , the search inside shared mailbox is not working. Also users are not able to activate subfolder search on shared mailbox.   Is there any solution?
redcanyon's avatar
redcanyon
Copper Contributor
Oct 30, 2019

This issue has just cropped up for us.

Many of our users have a shared mailbox attached, and rely on searching it.  This is a normal process for us.

One user reported that this function was working last Friday, but on Monday it was not working.

I check my shared mailbox and found that I'm in the same boat.

Have checked extensively online and haven't found a solution.

 

We have Exchange in the O365 cloud, no mailboxes on prem, although we do sync our local AD with O365. (Azure AD Connect).

Shared Mailboxes are connected using the admin.microsoft portal.  In settings for a shared mailbox, we add a user as a "member" and give 'read and manage' and 'send as' permissions.  The user's Outlook then adds the shared mailbox to their view automatically.

My O365 is on the Monthly Channel, currently Version 1909, Build 12026.20344 C2R.

I'm running win10 1903, Build 18362.418.

  • Gabe_Bratton's avatar
    Gabe_Bratton
    Icon for Microsoft rankMicrosoft
    Oct 30, 2019

    redcanyon 

    The service team is working on a fix for the search issue I described above.  If I get an estimated fix timeline I'll post back.  The problem was happening to mailboxes on service versions higher than 15.20.2387.9 (it was working fine on 15.20.2387.9).  If you use the steps I posted above and you see the Shared Mailbox connection is on a higher build then its likely the same issue.  Support was getting support volume on it and was being worked on with priority.  

    • jlutzwright's avatar
      jlutzwright
      Copper Contributor
      Jan 14, 2020

      Gabe_BrattonMy users are starting to report similar issues, now that we've moved from on-prem to hosted O365 email. Are they still working on this?

    • redcanyon's avatar
      redcanyon
      Copper Contributor
      Oct 31, 2019

      Thanks for the info, Gabe.  It's definitely affecting many of our users, and a solution would be great.

      Thanks..

    • andreasott's avatar
      andreasott
      Copper Contributor
      Oct 30, 2019

      Gabe_Bratton 

      since two days we have the same problem. (15.20.2408.0)

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