Forum Discussion
Search in outlook 2016 shared mailbox is not working
Our issues are on premise.
We are using the automapping feature now in Office 2016, as we did with Office 2010.
Users have been able to search for contacts in the contact tab of the shared mailbox (with full access).
-- since our upgrade this does not work as before, the search comes out empty without results.
Also we have users that are using shared contacts in the contact tab.
Users have also been able to search for contacts.
-- since the upgrade the search comes out empty without results.
".....No items will be included from shared or AutoMapped mailboxes, or those added by using the Open these additional mailboxes option."
is a major step back, as this has worked before w/ Outlook 2010. Sadly in the link:
https://techcommunity.microsoft.com/t5/Outlook-Global-Customer-Service/Understanding-Search-Scopes-in-Microsoft-Outlook/ba-p/428841
are no search scope details for Office 2016. So I understand, that there was no change from the O2013.
HartmannM
So the problem is the search scope features.
Even when I am using the browse feature in the search options, I am not able to use it in the shared contacts / mailboxes.
I am highly surprised that this issue is still present and has not been solved yet.
How is your management staff able to find contacts or emails in their directors/CEOs mailbox, if the
search scope has been lacking those features?
Thank you all for your assistance.
