Forum Discussion
Search in outlook 2016 shared mailbox is not working
The Search experience will depend on how you have added the shared mailbox in Outlook. Read here for details: http://blogs.technet.com/b/outlooking/archive/2014/04/28/understanding-search-scopes-in-microsoft-outlook.aspx
That article only references Outlook 2010 and 2013. I dont see anything related to 2016 in there.
We are experiencing the same issues.
When we add a shared account under its own profile and a user logs into it with their user account, any searches only bring back results from their personal mailbox, not the shared mailbox they are logged into
When we add shared accounts with a users Mail Profile so they appear below the User's Mailbox, you dont get any results from the shared mailboxes when searching all mailboxes. The only way it works in this setup is to go to the actual mailbox and search from there.
We have several departments that use the shared account setup as its own mail profile option as when you respond to emails in that mailbox, the replies that people get are from that mailbox, not the individual user that is replying to them. If you reply to emails from a shared account mapped from within a users personal mail profile, all replies come from that user instead of from the shared account. Our departments need to be able to use the shared mailboxes setup as their own profile for that reason.
I see this has been an on-going issue for a good while (years) with Outlook 2016. Why hasnt something been done about it? Just telling users to change the way they do things completely is not a good answer. Would really like to know what is being done about this.
- Couldn't agree more. This is a microsoft mail client with microsoft exchange server and it's too difficult for them to index the mail I see when I log in? They need to up their game.
Majority of Outlook 2013 information applies to Outlook 2016. Additionally, if the search provider is "WDS", you need to make sure that your Windows OS is up-to-date via Windows Update with the "Give me updates for other Microsoft products when I update Windows" turned on (Settings > Update & Security > Advanced options).
For Outlook for Windows issues, you may check https://support.office.com/en-us/article/fixes-or-workarounds-for-recent-issues-in-outlook-for-windows-ecf61305-f84f-4e13-bb73-95a214ac1230?ui=en-US&rs=en-US&ad=US for fixes or workarounds.
