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Ernesto Iblon's avatar
Ernesto Iblon
Copper Contributor
Dec 01, 2017

Search in outlook 2016 shared mailbox is not working

Hi , since we are using Outlook 2016 , the search inside shared mailbox is not working. Also users are not able to activate subfolder search on shared mailbox.   Is there any solution?
Gabe_Bratton's avatar
Gabe_Bratton
Icon for Microsoft rankMicrosoft
Oct 30, 2019

redcanyon 

The service team is working on a fix for the search issue I described above.  If I get an estimated fix timeline I'll post back.  The problem was happening to mailboxes on service versions higher than 15.20.2387.9 (it was working fine on 15.20.2387.9).  If you use the steps I posted above and you see the Shared Mailbox connection is on a higher build then its likely the same issue.  Support was getting support volume on it and was being worked on with priority.  

jlutzwright's avatar
jlutzwright
Copper Contributor
Jan 14, 2020

Gabe_BrattonMy users are starting to report similar issues, now that we've moved from on-prem to hosted O365 email. Are they still working on this?

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