"search" failure of contacts and mails in Outlook 365

Since a few days we cannot anymore do a "search" in the mails and in the contacts. It always gives "no results". On the other hand, if you put the mouse on the "contacts" icon a window pops-up wi...

C_the_S

Bronze Contributor

Mar 27, 2017

I've seen mention of the same thing in the Answers groups.

It was mentioned that a recent update in Office365 broke the search for some and the only solution (so far) has been to install an older version.

Guido Dockx

Copper Contributor

Mar 27, 2017

If it's a general problem of the actual version, maybe it's best to wait for the next update. Lots of other people must have the same problem.

ps:

I use Outlook as a POP3 account. All info is thus on my computer. In the "account settings" the data-files have a file-location string that starts like:

\\?\C:\Users\Guido\Documents\Outlook-files\archive.pst

and not, as I expected:

C:\Users\Guido\Documents\Outlook-files\archive.pst

I copied the file in Explorer, opened Outlook, delete the file in the account settings and added it again, it first was defined as C:\.... but after a while it became again \\?\C:\...

Could this be the reason of the problems?

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"search" failure of contacts and mails in Outlook 365