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THERESA KUEHN's avatar
THERESA KUEHN
Brass Contributor
Apr 16, 2019

Scheduling Assistant - No dropdown for time

I have a user that reported an issue recently. Running Version 1811 Build 11029.20079 Creates a Meeting Invite, goes to Scheduling Assistant. At the bottom of the window you normally see the Start/...
basikly's avatar
basikly
Copper Contributor
Jun 20, 2019

THERESA KUEHNDid you ever find a fix for this? I have a user who has had this for some time now - perhaps at least since February this year.

We've had her on both x86 and x64. Updated all drivers. Attempted to run with outlook.exe /safe, removed software that imported add-ins to Outlook, disable hardware acceleration, and even gave her a new PC. Issue still returned within 24 hours.

I'm wondering if it's something that might be downloading from her .ost over time, but not sure if that would make sense - just the only logical thing I can think of at this point.

Diane_Poremsky_MVP's avatar
Diane_Poremsky_MVP
MVP
Jun 20, 2019

basikly  does the problem occur on every computer the users opens her mailbox on? If so, it could be a corrupt form in the mailbox. 

  • basikly's avatar
    basikly
    Copper Contributor
    Jun 20, 2019

    Diane_Poremsky_MVPThanks for the reply.

    I had the person sign into my PC, and I'm having her .OST download while I continue using it on my profile. It didn't show anything after about 2 days, but I rebooted my machine, had her sign in again, and will see if I can replicate.

     

    The ost is just my wild theory right now. Hoping that something shows up on it, or someone sheds light on another fix we might be overlooking.

     

    Definitely an odd problem. This post is the only other thing I have found online with a similar issue.

    • Diane_Poremsky_MVP's avatar
      Diane_Poremsky_MVP
      MVP
      Jun 20, 2019

      basikly I asked support about it - they have one case where it randomly happens and  they could not repro it, so no solution. 

       

      One thought - have you cleared forms cache on the computer? 

      • basikly's avatar
        basikly
        Copper Contributor
        Jun 20, 2019

        Diane_Poremsky_MVP 
        I haven't, but anything is worth a shot. I'll sync up with her and follow up here. Thanks for the idea!

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