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Carly2102's avatar
Carly2102
Copper Contributor
Oct 06, 2020

'Save Sent Item to' function not working in shared mailbox

Hi there When sending emails from a shared mailbox, we use the option to 'Save Sent Item to' and select a folder (which is within the shared mailbox). Once we hit Send, the email is not making it to...
Carly2102's avatar
Carly2102
Copper Contributor
Oct 13, 2020

SaschaSeippThank you so much, I'm going to try this today! 

Carly2102's avatar
Carly2102
Copper Contributor
Dec 15, 2020

Carly2102 Update on this query... The Save Sent Item to functionality does not work for shared mailboxes. Only for Regular Mailboxes. I converted the shared mailbox to a Regular Mailbox and bought a licence for it, but the functionality still does not work.

I believe the Save Sent Item to only works for your primary email address account. Is there a workaround?

  • Carly2102's avatar
    Carly2102
    Copper Contributor
    Jan 12, 2021

    cliqhx After many conversations with Microsoft - each tech support giving me different answers, I found out the Save Sent Items To functionality does not work for a Shared Mailbox at all. It must be a licensed account. So you actually have to convert the Shared Mailbox to a licensed (paid) account and then ADD members under Mailbox Permissions in your MS Office 365 Admin Centre. (see my attachment).

     

    This process isn't perfect. I am still testing it on my end before I implement to my team. I spent a lot of phone time with Microsoft to make it happen, yet I'm still not 100% convinced it's a smooth process.

  • cliqhx's avatar
    cliqhx
    Copper Contributor
    Jan 12, 2021

    Carly2102 We are expiriencing the same issue. I also have a shared-mailbox in my Outlook and can't use the "Save Sent item to" function. I tried the same things as mentioned in this post and nothing changed.  Is Microsoft working on this bug to be fixed in an update?

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