Forum Discussion
'Save Sent Item to' function not working in shared mailbox
Hi there When sending emails from a shared mailbox, we use the option to 'Save Sent Item to' and select a folder (which is within the shared mailbox). Once we hit Send, the email is not making it to...
> How would you add a shared mailbox, which by definition does not have a password (and a license, for that matter) as another account, when there is no password you can set it up with?
You can use your credentials for adding the shared Mailbox. I also thought that it is not possible (:
"When prompted for credentials, fill out your own username and password instead of credentials of the shared mailbox itself."
Christoph Maerz and SaschaSeipp thanks for the instructions! I tried to follow them, and was able to add the shared mailbox account, it worked but I was unable to view the contents.
The error message stated: The folder cannot be expanded.
Is there something I am missing? Because the instructions make sense to add using my own credentials and therefore be able to save sent emails to a designated folder (using Save Sent Item To function).
Thank you.
Carly2102: I think there will be problems if you have the mailbox auto-mapped and also add it as its own account. As far as I know, the only way to remove the automapping is to remove the full access permissions and then set them again without automapping. I do not know how to do that with the web GUI, but this would be the PowerShell approach:
Remove-MailboxPermission -Identity $smb -User $accessuser -AccessRights FullAccess Add-MailboxPermission -Identity $smb -User $accessuser -AccessRights FullAccess -InheritanceType All -AutoMapping $falseMy experience comes from users trying to add a mailbox manually as a shared folder in addition to automapping. I have no experience with automapping and adding as another account, I just assume it could lead to the same issues. So just give it a try. 🙂
SaschaSeippThank you so much, I'm going to try this today!
Carly2102 Update on this query... The Save Sent Item to functionality does not work for shared mailboxes. Only for Regular Mailboxes. I converted the shared mailbox to a Regular Mailbox and bought a licence for it, but the functionality still does not work.
I believe the Save Sent Item to only works for your primary email address account. Is there a workaround?
