Forum Discussion
Safe senders list for a Shared Mailbox
Good morning We have a shared mailbox for support. When we reply to a customer, we include this email address in CC. A member of the team accidently marked the shared box as spam - and can we get ...
I think you got yourself stuck with Blocked vs Safe Sender thinking.
Undoing a Blocked Sender isn't making it a Safe Sender but making it a neutral sender again.
So, all you have to do is taking the sender of the Blocked list and your done.
Someone who has Full Access permissions to the mailbox can do this in the following way;
- In Outlook when the Shared Mailbox is configured as an additional account.
- In Outlook on the Web when opening the mailbox via "Open another mailbox"
An Exchange admin can do this via the Set-MailboxJunkEmailConfiguration cmdlet.
Example;
Set-MailboxJunkEmailConfiguration "Support" -BlockedSendersAndDomains @{Remove="spamSMTPaddress"}
Addresses belonging to domains of your Exchange environment are considered Safe Senders by Outlook by default and therefore can't (and don't need to) be added.