Forum Discussion
Recovery does not work for suddenly blocked hotmail account
Hi Amathanio
I'm having the same issue. They noticed unusual activity on my mailto:email address removed for privacy reasonsaccount on Thursday 8/1/24. I've tried getting a recovery code sent to all my other emails especially the one I have assigned for that. But I'm not receiving them on my two hotmail accounts. It's frustrating. I know I have so many super important emails and I'm not receiving anything and it's been 6 days now and I haven't received anything. I also tried answering the questions like what email addresses have I emailed in the last week, what are the subject lines and nothing. I'm at a loss and I'm so stressed out. Have you been able to resolve your issue? I will there was a live person I could talk to.
Hi,
Unfortunately, nothing works. The recovery system is fully automated and does not work at all.
I talked to a support agent as well, through email and phone, and they are even more useless. A lot of promises and sorry's but at the end, you just have to fill in the useless recovery page and end up nowhere. At a certain moment they just stop answering.
As this is not the first time Microsoft support is disappointing, I'm thinking of cancelling all my subscriptions and move over to Google. Never had support issues there.
This was not with my own account but I cannot risk this kind of support with my own accounts.