Forum Discussion
Recipient name is being replaced with an alias
When I send an email to a particular contact, their formal contact name is being replaced with just their first name in all lowercase when received. I.e. John Doe (mailto:email address removed for privacy reasons) is used in the email sent, but it arrives as simply "john". My sent version still shows the formal recipient name, but if I copy myself, the version that arrives show the recipient as "john". I have looked all through my contacts and I can't see where I have any alias defined. This only happens with one contact. Why is this formal contact name being replaced?
1 Reply
The issue you are experiencing with the recipient's name being replaced with just their first name in all lowercase could be related to the contact's email address entry in your autocomplete cache or the way the recipient has configured their email account. Here are some steps to help resolve the issue:
- Check Your Autocomplete Cache:
- The behavior you are describing is often associated with the autocomplete cache in Outlook. When you start typing an email address in the "To" field, Outlook suggests names based on your previous interactions.
- To check and potentially clear the autocomplete cache, follow these steps:
- Start composing a new email.
- Begin typing the recipient's email address.
- When the incorrect suggestion appears, use the arrow keys to select it.
- Press the Delete key to remove it from the autocomplete cache.
- Manually type the recipient's email address and name, making sure it is correctly entered.
- Check the Recipient's Email Account:
- Ask the recipient if they have configured any alias or display name settings on their email account. Sometimes, the way the recipient has set up their email account can affect how their name appears in emails they receive.
- Recipient's Contact Entry:
- Verify the contact entry for this recipient in your address book or contacts list. Ensure that the contact entry includes the full and correct name (e.g., "John Doe") and that there are no alias or display name settings applied to that contact.
- Try a Different Email Client:
- To rule out any client-specific issues, you can ask the recipient to check how your email appears when viewed in a different email client (e.g., webmail or a different desktop email application).
- Recipient's Email Provider:
- If the issue persists, it is possible that the recipient's email provider may be causing this behavior. In such cases, the recipient should contact their email provider's support for assistance.
- Sender's Display Name:
- Double-check that your display name in your Outlook settings is correctly configured. Your display name can affect how emails appear to recipients.
- Test with Another Email Address:
- To further investigate, you can test sending an email to the same recipient using a different email address (if available) to see if the issue persists. This can help determine if the problem is specific to the recipient or related to your email configuration.
By following these steps and checking both your autocomplete cache and the recipient's email settings, you should be able to resolve the issue of the recipient's name being replaced with just their first name in lowercase.
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My answers are voluntary and without guarantee!
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