Forum Discussion
Wrong SMTP in Outlook for Mac
Hello team, We recently migrated from Gsuite to M365, the users in the company have Apple devices. While migrating email, the users installed office with the old SMTP Email address removed Afte...
and it still comes up with the onmicrosoft account if you remove the account and add it back? c As long as the custom address is set as the Primary email address and username in their user account, that is what you should see in Outlook.
The "add account" page shows the custom domain when adding/creating a new profile.
But when the outlook profile actually is being used you see the Onmicrosoft.com in the left pane...
But when the outlook profile actually is being used you see the Onmicrosoft.com in the left pane...
- In the admin portal, click on the account then Manage username and email in the panel that opens. Is the primary address and username the same?
- Yes that is the same, as stated before this is a cosmetic client-side issue but i don't know much about MacOS. So i'm searching for a solution..
- I'm pretty sure its not a mac OS issue, If making a new profile doesn't fix it, it's coming from the server. You can try using in-app support (on the Help menu in Outlook.) Or the Office 365 admin can contact support thru the admin.microsoft.com portal.