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AllenFilush's avatar
AllenFilush
Icon for Microsoft rankMicrosoft
May 02, 2017

Update on Focused Inbox rollout for Outlook 2016 for Windows users

Edited: Nov 10, 2017 with updated information.    Focused Inbox is coming to an Outlook near you! Here is an update on our status for Outlook 2016 for Windows. If you want to see our latest for o...
Reef Wilson's avatar
Reef Wilson
Copper Contributor
Oct 31, 2017

Sorry, but my client did not do anything to turn on FI. In fact both his clutter and my clutter stopped working at pretty much the exact same time last Thursday at 4 and we are on completely separate tenants. So, clearly it is some sort of multi-tenant update pushed out on the back end.

 

In any case I have turned clutter back on for both of us. I was trying to move forward with Focused inbox, but after trying every article I could find and spending a couple of hours with support last night it is just not working in Outlook 2016 on several machines.

 

I'm not going to apologize for being annoyed about this. When clutter was first rolled out we got e-mails explaining it. Now I guess we have to monitor a blog to find out about this stuff and even still it would not have warned me that it was going to be changed for me when it was.

AllenFilush's avatar
AllenFilush
Icon for Microsoft rankMicrosoft
Oct 31, 2017
Hey Reef - thanks for elaborating. You are correct, we had a service incident (which you can track in the Office 365 Service Health Dashboard) where some tenants saw Clutter turned off at the end of last week. That has been fixed. I apologize about the issue. You didn't get a proactive comm on this as it wasn't intentional nor expected. Going forward, the Message Center remains the best place to stay up to date on what is happening for Focused Inbox. You do not need to follow our blogs or this community forum.

As for getting Outlook 2016 working, it will work assuming you meet these requirements:
using Office 365 version of Office, on Monthly Channel, up to date, connected to an Exchange Online mailbox using Modern Authentication. That last requirement is the tricky one for most, and is being removed by the end of the year.