Forum Discussion
Too many Outlook folders
Hello everyone, I am trying to help someone with their issue of having almost 500 Outlook folders (and subfolders) created and now they can't find anything. They are afraid to sort the folders any k...
Hi,
While I do not have any recommendations on folder structure without knowing what sort of data is in there. Here is what I will say, I would look into why search is not working. Has the end user tried using OWA to do a search? Can you share what version of Outlook the end user is using? Is the account in cached mode? Is all the data being downloaded so you are looking at all email items? As far as clean up goes, here is Microsoft's guide to manage mailbox sizes https://support.microsoft.com/en-us/office/manage-my-mailbox-size-792b521c-3f4e-404e-b436-9c197bad6f45#:~:text=Mailbox%20Cleanup%20is%20a%20one,the%20size%20of%20your%20mailbox.&text=In%20Outlook%2C%20choose%20File%3E%20Tools,of%20individual%20folders%20within%20it. Hope this helps!
Best,
Bp
While I do not have any recommendations on folder structure without knowing what sort of data is in there. Here is what I will say, I would look into why search is not working. Has the end user tried using OWA to do a search? Can you share what version of Outlook the end user is using? Is the account in cached mode? Is all the data being downloaded so you are looking at all email items? As far as clean up goes, here is Microsoft's guide to manage mailbox sizes https://support.microsoft.com/en-us/office/manage-my-mailbox-size-792b521c-3f4e-404e-b436-9c197bad6f45#:~:text=Mailbox%20Cleanup%20is%20a%20one,the%20size%20of%20your%20mailbox.&text=In%20Outlook%2C%20choose%20File%3E%20Tools,of%20individual%20folders%20within%20it. Hope this helps!
Best,
Bp