Forum Discussion

NikolayI's avatar
NikolayI
Brass Contributor
Apr 12, 2022

Outlook - cannot add Google G Suite account - javascript disabled?

I am trying to add Google G Suite account to Outlook. When I enter the  G Suite account email it shows the Google login screen.   Then I get a question by Google to choose "Organizational G Suite a...
mayojs's avatar
mayojs
Brass Contributor
May 13, 2022

sandipsangani

Try the solutions suggested here - patch the registry (this worked for me) and/or resolve the Google account issue

  • billyjdoesoz's avatar
    billyjdoesoz
    Copper Contributor
    May 14, 2022

    Himayojs Which solution(s) are you talking about? I've tried them all and nothing has worked (and it seems that many others in here have done the same to no avail). I have also gone as far as creating a "test" email address in Google Workspace, then completed a Data Migration to copy everything from the problematic email address to the "newly" created email address. I then renamed the problematic email address (backup) and then renamed the "test" email address to the same name as the problematic email. From GMail, everything looks fine. I can log into either or. I then went into Microsoft Office and tried to set up a new account for the "new" Organisational G Suite Account and the same message pops up:

     

    "The browser that you're using doesn't support JavaScript, or has JavaScript turned off.

    To keep your Google Account secure, try signing in on a browser that has JavaScript turned on. Learn more

    If you continue to have problems signing in, please contact your administrator."

     

    So, please tell us what you did to fix this.

     

    Thanks in advance.

    • mayojs's avatar
      mayojs
      Brass Contributor
      May 14, 2022

      billyjdoesoz 

      I'll repeat my earlier post to this group:

      https://docs.microsoft.com/en-us/answers/questions/374439/cannot-add-gmail-to-outlook-this-browser-or-app-ma.html


      alexpawlak · Jul 12 2021 at 7:19 PM


      For me what helped was adding the following registry key to force Browser Emulation (compatibility mode) to IE 11 which supports Google sign in

      HKLM:\Software\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_BROWSER_EMULATION
      Name: OUTLOOK.EXE
      Value: 11000 (DWORD, decimal)

      And to be on safe side, just adding these to sysWOW64 for 32bit emulation, + HKCU nodes for per-user experience. Worked! 🙂

      I created a .reg file to carry out these changes.

       

      • Create a Restore point -or- Back up the registry (RegEdit --> File --> export).
      • Right click on your desktop and create a new text file.
      • Copy/paste the text between the lines below:-
        ___________________________________________________

      Windows Registry Editor Version 5.00

      [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_BROWSER_EMULATION]
      "Outlook.exe"=dword:00002af8


      [HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_BROWSER_EMULATION]
      "Outlook.exe"=dword:00002af8


      [HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_BROWSER_EMULATION]
      "OUTLOOK.EXE"=dword:00002af8

      ___________________________________________________

      • Save the text file to your Desktop as "Gmail_fix.reg"
      • Right-click on this file and run as Administrator
      • Reboot
      • Test by creating a Gmail account in Outlook
      • Post here with the result of the test.

      Good luck!

      • An_Idiot's avatar
        An_Idiot
        Copper Contributor
        Dec 17, 2023
        Hey! I know it's been a while since you've posted this, but I do not have the "Outlook.exe" file at this location. I have Outlook downloaded onto my PC, so I'm not sure how to fix this. Any tips? Thanks!

Resources