Forum Discussion

Copper Contributor

Dec 25, 2018

My outlook rule doesn't work

Hi all, When create rule on outlook, the bellow sentence appear and I cannot create rule. "The operation failed because of a registry or installation problem. Restart Outlook and try again. If t...

Mukesh

Copper Contributor

Dec 27, 2018

Hello Dhuy299 / Stephen_ATL,

This is a known issue after November updates of MS Office.

As per this article :- https://support.office.com/en-us/article/outlook-error-the-operation-failed-when-selecting-manage-rules-alerts-64b6ff77-98c2-4564-9cbf-25bd8e17fb8bJust check the Office Version Go to File > Office Account.

The issue may occur after installing the following subscription updates and subsequent versions:

YearRelease dateMonthly ChannelSemi-Annual Channel (Targeted)Semi-Annual Channel

2018

November 13

https://docs.microsoft.com/en-us/officeupdates/monthly-channel-2018#version-1810-november-13

https://docs.microsoft.com/en-us/officeupdates/semi-annual-channel-targeted-2018#version-1808-november-13

https://docs.microsoft.com/en-us/officeupdates/semi-annual-channel-2018#version-1803-november-13
https://docs.microsoft.com/en-us/officeupdates/semi-annual-channel-2018#version-1708-november-13

A similar issue occur in the past as well, and the solution was to create a new e-mail profile.

https://support.microsoft.com/en-in/help/315048/error-message-when-you-try-to-use-the-tools-menu-in-outlook-the-operat

Symptoms

When you try to gain access to the Tools menu so that you can view e-mail accounts or perform a send and receive operation, you may receive the following error message:

The operation failed due to a registry or installation problem. Restart Outlook and try again. If the problem persists, please reinstall.

Cause

This behavior can occur if your e-mail profile is damaged.

Resolution

To resolve this behavior, create a new e-mail profile.

Regards

Mukesh Rawat

Dhuy299
Copper Contributor
Dec 28, 2018
Thanks for your sharing. Do you mean I should change my email address with a new one? If so, it's not convenience because I use this email for many years to work with many people. Do you know any other solution? Please advice. Thanks.
- Diane_Poremsky_MVP
  MVP
  Dec 28, 2018
  No, no need to change your address. You just need to wait for a fix. If you can't wait, you can disable updates, set a reminder to check for updates in 30 days then go back a build. Right click on the Start menu and choose Command Prompt (Admin) then copy and paste this line in the command prompt.
  
  "C:\Program Files\Common Files\microsoft shared\ClickToRun\officec2rclient.exe" /update user updatetoversion=16.0.11001.20108
  
  If you are using a work computer and can't go back, you are stuck with managing rules in Outlook on the web (if the problem account is on Exchange) but may lose any client side rules.
  
  BTW, This is the relevant article: https://support.office.com/en-us/article/outlook-error-the-operation-failed-when-selecting-manage-rules-alerts-64b6ff77-98c2-4564-9cbf-25bd8e17fb8b
  
  And the relevant solution:
  
  As a workaround, you can manage rules in Outlook Web Access (OWA). If you use Outlook Web Access to edit the rules, please avoid running Manage Rules & Alerts... in Outlook or the error will return.
  - G-Man
    Copper Contributor
    Jan 02, 2019
    Come on MS, this has been going on for weeks! Fix it already!