Forum Discussion
Email body blank for some messages in Outlook with Exchange accounts in cache mode
As per the thread title we have a user that has random messages in their Outlook exchange accounts showing no information in the message body for random emails, the emails are fine in online mode, OW...
Update: Another user on a Microsoft thread did some research and found that Outlook has changed the way it interprets CR without LF in a text email. Without a LF after a CR, it gets interpreted as end of text. Another workaround that we have applied to our systems that are generating these text emails is to add CHAR(10) after every CHAR(13) and it fixed the issue (or at least now Outlook continues processing the text).
See this thread for more detail:
https://learn.microsoft.com/en-us/answers/questions/1220974/some-outlook-text-emails-are-blank-in-preview-pane
See this thread for more detail:
https://learn.microsoft.com/en-us/answers/questions/1220974/some-outlook-text-emails-are-blank-in-preview-pane
We are still working with MS support on this but have narrowed it down to flagged messages, they are getting us try try various things including making sure the user is signed in to to do. I will update further if we get any additional information or a resolution.
reinstall windows was my solution
- We already did that as well as providing a new device, same result so probably a slightly different issues to yours 😞
- did any one has a solution to this issue ?
