Forum Discussion

Copper Contributor

Feb 28, 2024

Solved

Does New Outlook require a separate desktop license for each email address?

I have a business standard license which includes desktop versions of all Office products including Outlook. When I tried to add my other exchange email address to Outlook, I was blocked and have be...

AllenFilush
Feb 29, 2024
Sorry for the confusion here JanetVanPelt. I will follow up with these support agents to correct this mistake. The article is correct. And since you are on a Mac, you can reference this one which says the same thing from Mac. You'll find it by clicking the Learn More link in that dialog box you shared. https://support.microsoft.com/en-us/office/how-licensing-and-access-works-in-outlook-for-mac-13365c6c-7d94-4546-ad53-d92ee9e0ffa4

If you are still seeing that error, it is because you are on an older build of Outlook for Mac. Please update to 16.82.120.0 or greater.

Coorzman

Copper Contributor

Apr 19, 2024

AllenFilush We have two tenants because of unique security requirements our organization has. We're fully licensed in our primary tenant with Apps for enterprise and E1/E2's (We're non-profit so we still have legacy E2's). Our secondary tenant is licensed with E1/E2's and none of the secondary tenant mailboxes work with the new Outlook unless we add a license that has Apps for Business or Apps for enterprise included. We get the "invalid license" message when trying to add a mailbox from our secondary tenant.

AllenFilush

Microsoft

Apr 19, 2024

As long as you add the tenant that has E1 + Apps for Enterprise first, then add the secondary tenant email address, that will work fine. That would also have been true with the classic Outlook. One of the accounts needs to provide the license for the desktop apps on Windows first, before you can add any other email address. In this case, the account that has Apps for Enterprise. Then you can add any email address. The "how" is just slightly different in new Outlook but the outcome is the same. Are you saying this configuration isn't working for you?

https://techcommunity.microsoft.com/t5/outlook-blog/how-licensing-works-for-work-and-school-accounts-in-the-new/ba-p/4047361

Coorzman
Copper Contributor
Apr 19, 2024
AllenFilush Yes, that's how it should work, but it's not the behavior we're seeing as to why I'm posting here. The issue we found is there is a flag on the outlook mailbox "OneWinNativeOutlookEnabled" that is disabled on our secondary tenant mailboxes. If I manually enable that it works. Any new mailbox still has that option disabled. Adding an Apps for enterprise license changes that option to enabled. So the problem is that the mailboxes actually have the option turned off by default unless the Apps for business/enterprise license is added.
So for us it doesn't matter the order the accounts are added, the option is disabled by default to support the new Outlook.