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Børge Holse's avatar
Børge Holse
Copper Contributor
Jun 26, 2020

Problems during encryption of mail

Hi there We have a problem with encryption of mails. We are using the danish NemID which is a S/Mime method. A couple of weeks ago, we created the contact with the certificate and was able to send e...
Børge Holse's avatar
Børge Holse
Copper Contributor
Jul 03, 2020

ChristianBergstrom  Sorry for the late reply the employee had a couple of days off so we tried it today.. 

No luck with the link. 

 

You can see in sikker2.png that I added the registry key.. I emptied the outlook cache and started outlook. 

I started "certmgr" and found 2 certificates for the receiver under "Other people" and then I deleted the contact with the certificate and deleted the certificates from certmgr. Restarted outlook, reimported the contact with the certificate and checked that only one certificate installed in certmgr. 

 

But still the same error. 

ChristianBergstrom's avatar
ChristianBergstrom
Silver Contributor
Jul 03, 2020

Børge Holse Hello! No worries. And the mail address of the contact match the email address in the recipient's certificate?

 

If all looks OK perhaps you need to raise a ticket with MS support.

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