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DomAnnicette's avatar
DomAnnicette
Copper Contributor
Sep 11, 2023
Solved

Prevent messages from being deleted in Outlook

Hi all!   I'm trying to see if there is a way to prevent e-mails messages from being deleted from Outlook.   I've tried to put my mailbox under litigation hold AND under In-Place hold. In both c...
  • VasilMichev's avatar
    Sep 11, 2023
    There is no functionality within the M365 suite that allows you to block users from deleting messages in their own mailbox. The reason is simple - users "own" their mailbox and can do with any item within as they please. If you as the administrator need to ensure compliance needs are met, holds or (new-style) retention policies are the way to go. However they do not prevent the user from deleting messages from their Inbox, they work by preserving a copy of the deleted item instead, which you can then recover via eDidscovery.

    P.S. the old-style (legacy) retention policies do not ensure item preservation.

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