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KlausHenrikKU's avatar
KlausHenrikKU
Copper Contributor
Jun 11, 2020

planning assistant

I have a user when he is creating a new meeting and want to use the planning assistant, then there is one of the meeting persons, where it shows gray oblique shaded lines, and when you read what it s...
HidMov's avatar
HidMov
Steel Contributor
Jun 11, 2020

Hi KlausHenrikKU 

 

Are both users on the same Exchange server or is one in the cloud and the other on prem?

Have they removed the autocache of the user and tried adding them on via the GAL?

 

Relevent discussions I've seen

 

https://community.spiceworks.com/topic/1975357-no-free-busy-information-could-be-retrieved-outlook-2013

 

https://answers.microsoft.com/en-us/msoffice/forum/all/no-information-could-be-retrieved-in-scheduling/f91d2541-0190-4e37-8175-d6dccbdb184b?auth=1

KlausHenrikKU's avatar
KlausHenrikKU
Copper Contributor
Jun 15, 2020

hi, HidMov 

They are both on the same exchange server and its outlook 2016.

But I do not have the case/issue no longer, but I got a tip regarding Cache in outlook and If I get the problem again with one of our user then we will try it

Thx again

 

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