Forum Discussion
OWA Rules not working automatically
Dear Community, We are having issues with the a rule of an OWA shared mailbox. We created the following rule: 1. Mail from => "email address removed for privacy reasons" 2. AND Subject includ...
Hi Teresa_Cyrus,
Thank you for your reply and suggestion.
We removed the brackets around the word "Success".
But it seems that it doesn't have any effect, the emails are not moving to the selected folder.
The rule does work when activated manually.
Kind regards,
Christiaan
I investigated this issue a little further. It appears that you are not alone. However, I found this article, Add rules to a shared mailbox (microsoft.com). Truly, I believe you have already followed these instructions but let's eliminate them.
If the problem continues, contact the MS Support team. This way, the issue is reported and potentially escalated to be fixed. Keep me in the loop.
Thank you.
T