Forum Discussion
Outlook/Office 365 loads wrong display name on To: field.
Hi Community, This is an annoying problem that has been happening where I work. It's not critical, but would be good to be able to fix it. We use Office 365 and have Outlook installed on all ...
Following this thread. We are having the exact same issues at my company. I am new to the IT dept and we are trying to figure out a fix to no avail.
It has stopped doing this now for us. I have our users submitting tickets to me when they notice as some names were not updated prior to me being the Admin. I update in O365 and then I tell the users to make sure to clear out their name by selecting the X next to the older person's name.
Then I tell them to update their address book settings to Global rather than offline.
This has helped as I have not had any complaints for a few months now.