Forum Discussion
Outlook/Office 365 loads wrong display name on To: field.
Hi Community. First of all, I'd like to thank you all for your time and replies.
Secondly, I'm not sure if I should be happy or not, but the problem seems to have fixed itself. (!!!)
One of the users came to me this morning and reported that the names were ok now. I tested on few PCs and surprisingly, everything seems to be working as expected.
I didn't do anything new to the exchange configuration, so I have no idea of what happened here. I guess this is one of those mysteries that will remain on *the cloud*.
Well, in the case I get any new information over this, I'll reply to this post.
For now, thank you all and have a good day. :-)
Cheers.
Raf
Just an update from here as well. My problem seems to have resolved itself as well, over a week later.
Every time we change the name, there is some time lag that the users find disconcerting. Usually the lag in the name change is about a day, but this time it was a week. In future, we are just not going to rename the account. We will create a new account from scratch and copy the mails to that account if needed.
Amazing that something so simple cannot be go right.
thanks to fellow posters.
In our instance, this behaviour has persisted. It's been one year since the previous Sarah left the office. The new Sarah shows up with the old Sarah's last name when typing her first name into the To field in Outlook. If I click the To box and specifically search the Global Address List (instead of the offline copy), I still see the wrong last name.
I don't think this problem is going to fix itself.
Do I need to create a new Outlook profile on everybody's computer?
