Forum Discussion

Copper Contributor

Apr 11, 2018

Outlook/Office 365 loads wrong display name on To: field.

Hi Community, This is an annoying problem that has been happening where I work. It's not critical, but would be good to be able to fix it. We use Office 365 and have Outlook installed on all ...

RainerNation20

Copper Contributor

Jun 25, 2020

abacus000 Hi I am, having the same issue but with only 2 of my users. Is it possible that only those 2 users linked that same contact with the wrong name? Sorry let me explain a little bit, 2 of my users when typing my name (example) in the To section get the correct email and picture but wrong display name. I have checked other staff members and they display the correct name for me. Now the display name that appears for me is the staff member that use to have my position that is no longer here.

Diane_Poremsky_MVP

MVP

Jun 25, 2020

RainerNation20 Try downloading the offline address book on those two computers.

>> the staff member that use to have my position that is no longer here.

That is why it is happening.

RainerNation20
Copper Contributor
Aug 31, 2020
Diane_Poremsky_MVP Thank you very much for your response. I will try the steps everyone has given and post the results for reference.