Forum Discussion
Outlook with Gsuite not sending email
Truce If you're still seeing this problem I'd be interested in taking a closer look at this failure. Can you still reproduce it on demand? If so, email me asnapke AT microsoft dot com and I may be able to assist you. If you happen to already have IMAP/SMTP logs collected go ahead and send that.
EDIT: see below, root cause has been found restart Outlook and this should be fixed.
Hello,
do we have ANY news about this?
Is it gonna be fixed soon? Is there a better workaround than restarting your computer?
My company is using mail merge a lot and nobody is able to work. I'm replacing the outgoing smtp server with our own but again, it's not always working properly.
MicrosoftDelijohn There was an issue fixed on 4/24 that was related to the GSync connector in Outlook, that's where restarting Outlook would help. And once it is restarted and reconfigured this isn't something that you'd see come back and require any additional restarts.
But, if you're using an outgoing SMTP server I don't think you are using the GSync connector. You can enable advanced logging and generate SMTP logs and very likely you'll see some sort of indicator why your messages aren't being sent.
Delijohn I think I am experiencing the same issue. Have you finally figured out how to resolve this?
AaronMS Again, let me try to explain it one more time.
a) in the case we use gmail, it's happening a lot. I will try the smtp log but i thought it's a known issue the syncing failures with gmail, that's why i wrote here. Out of 500 users, it's happening to 10 per week.
b) when i try to fix their issue, after resetting outlook or doing other stuff, the pop up for authentication keeps showing up. Only when they are trying to send mails. So, in this case, i start using the SMTP of my company. But, until it starts working, i have to change the settings 3-4-5-6 times and put again and again my company's smtp and settings. Otherwise it keeps trying to use gmail's settings. It's like it's stuck. Restarting outlook or the computer doesn't help. After 4-5-6-7 times, it starts sending mails with the new settings.
- AaronMS
Delijohn Again, if you're using an outgoing SMTP server this isn't the same issue as discussed in this thread. If you see intermittent SMTP failures start with the SMTP log to see why it is occurring. But if auth prompts are showing up, it may be more complicated since SMTP logs only show you that a login failed. Often you'll have to go to the auth provider to find out why.
- Hello,
sorry for my late reply. The problem still persists when we use the gmail smtp outgoing server. It's still showing these pop ups to sign in again and again. When we try to swap to our company's smtp server, it gets better but it's working with the 5th or 6th time. It's so annoying that it's so not trustworthy. :(
