Forum Discussion
Outlook with Gsuite not sending email
Truce If you're still seeing this problem I'd be interested in taking a closer look at this failure. Can you still reproduce it on demand? If so, email me asnapke AT microsoft dot com and I may be able to assist you. If you happen to already have IMAP/SMTP logs collected go ahead and send that.
EDIT: see below, root cause has been found restart Outlook and this should be fixed.
Shared my logs from email with @ipro.l? domain.
One more interesting observation.
I had issues with iCloud on the same PC. iCloud application suggested to create/submit Report with collected data. I accepted it. Shortly data were collected by application and mail message was created (in Outlook). When I chose to Sent ... it went smoothly (not in Outbox.. it was Sent and went to Sent Items).
Hope it could be helpful.
Arunas
MicrosoftArunas_St Unfortunately I don't see a case with that domain. Did you get a case reference number?
You can also look for the App Event 68 where gsync DLL will not load and if so, follow the process in https://support.microsoft.com/en-us/help/4498413/how-to-enable-mapi-to-load-unregistered-provider-dlls
AaronMSI sent log to your mail from my mail (therefore I don't have case number).
I do confirm, that it was App Event 68 where gsync DLL will not load. After I followed workaround and restarted PC, Outlook started to work as expected (send messages).
Thanks for help.
Arunas
Hello,
do we have ANY news about this?
Is it gonna be fixed soon? Is there a better workaround than restarting your computer?
My company is using mail merge a lot and nobody is able to work. I'm replacing the outgoing smtp server with our own but again, it's not always working properly.
- AaronMS
Delijohn There was an issue fixed on 4/24 that was related to the GSync connector in Outlook, that's where restarting Outlook would help. And once it is restarted and reconfigured this isn't something that you'd see come back and require any additional restarts.
But, if you're using an outgoing SMTP server I don't think you are using the GSync connector. You can enable advanced logging and generate SMTP logs and very likely you'll see some sort of indicator why your messages aren't being sent.
