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Truce's avatar
Truce
Copper Contributor
Apr 18, 2019
Solved

Outlook with Gsuite not sending email

Update: I haven't been getting email notifications for any replies, but it does seem to be working now.    Outlook is not sending emails out from our linked Gmail. Sending and receiving works fine ...
  • AaronMS's avatar
    AaronMS
    Apr 19, 2019

    Truce If you're still seeing this problem I'd be interested in taking a closer look at this failure.   Can you still reproduce it on demand?   If so, email me  asnapke AT microsoft dot com and I may be able to assist you.  If you happen to already have IMAP/SMTP logs collected go ahead and send that.

     

    EDIT: see below, root cause has been found restart Outlook and this should be fixed.

     

Brandscaping's avatar
Brandscaping
Copper Contributor
Apr 20, 2019

have the exact same issue here - commenting to see what the fix is. Truce 

AaronMS's avatar
AaronMS
Icon for Microsoft rankMicrosoft
Apr 22, 2019

Brandscaping (and anyone else with this problem) if you are seeing this consistently and are on Insiders, please go to the Help section in the ribbon and use "Contact Support" to start an In-app support case.   That will expedite data collection and help us track down why this is happening.

  • Arunas_St's avatar
    Arunas_St
    Copper Contributor
    Apr 23, 2019
    Hello,

    Shared my logs from email with @ipro.l? domain.

    One more interesting observation.

    I had issues with iCloud on the same PC. iCloud application suggested to create/submit Report with collected data. I accepted it. Shortly data were collected by application and mail message was created (in Outlook). When I chose to Sent ... it went smoothly (not in Outbox.. it was Sent and went to Sent Items).

    Hope it could be helpful.

    Arunas

      • Arunas_St's avatar
        Arunas_St
        Copper Contributor
        Apr 24, 2019

        AaronMSI sent log to your mail from my mail (therefore I don't have case number).

         

        I do confirm, that it was App Event 68 where gsync DLL will not load. After I followed workaround and restarted PC, Outlook started to work as expected (send messages).

         

        Thanks for help.

         

        Arunas

    • Arunas_St's avatar
      Arunas_St
      Copper Contributor
      Apr 23, 2019
      Just checked with other application. Adobe. If I open pdf and Send Emai -> MS Outlook and create a message, after I click Send, it smoothly works. Message was sent and went to Sent Items.

      A.
  • Brandscaping's avatar
    Brandscaping
    Copper Contributor
    Apr 23, 2019

    I upgraded to business premium and switched by email backend to MS. Problem solved. AaronMS 

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