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Truce's avatar
Truce
Copper Contributor
Apr 18, 2019
Solved

Outlook with Gsuite not sending email

Update: I haven't been getting email notifications for any replies, but it does seem to be working now.    Outlook is not sending emails out from our linked Gmail. Sending and receiving works fine ...
  • AaronMS's avatar
    AaronMS
    Apr 19, 2019

    Truce If you're still seeing this problem I'd be interested in taking a closer look at this failure.   Can you still reproduce it on demand?   If so, email me  asnapke AT microsoft dot com and I may be able to assist you.  If you happen to already have IMAP/SMTP logs collected go ahead and send that.

     

    EDIT: see below, root cause has been found restart Outlook and this should be fixed.

     

JunaidQ's avatar
JunaidQ
Copper Contributor
Apr 20, 2021

Outlook is unable to send email from outlook was gmail is selected as a preferred sender.  I get the message " Message failed to send "TRY AGAIN"

 

After 3 days of back and forth with Microsoft support chat, some support guy called Kaleem responded with this message:

" Regarding the issue that you're encoutering, I would like to inform you that we are aware of this issue and have identified this behavior as a BUG. The report is already being filed with the product engineering team. I understand the severity of the issue and the requirement for the resolution. Since this needs to be tested and the fix needs to be rolled out, we would not be able to provide an ETA on the fix. You may also refer to the Microsoft blog, where all the updates to the latest features and fixes are announced. Here is the link: https://docs.microsoft.com/en-us/officeupdates/release-notes-office-for-mac
https://support.office.com/en-us/article/Fixes-or-workarounds-for-recent-issues-in-Outlook-for-Mac-54afa5e3-db38-422a-9d94-3b55330ded8e/

"

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