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Rich_Levine's avatar
Rich_Levine
Copper Contributor
Jun 27, 2023

Outlook "Something went wrong"

Hi, I checked into my email today to find a message "Something went wrong", refresh the application.  It would not refresh.  There was a list of details.  Can someone in the community help me?  Thank you.

  • MathieuVandenHautte's avatar
    MathieuVandenHautte
    Steel Contributor
    Jun 28, 2023

    Hi Rich,

    Please try this action plan
    1. Create a new mailprofile
    2. If this does not fix the issue then:
    - Close the Outlook Desktop App
    - Delete the folder "%localappdata%/Microsoft/IdentityCache"
    - Start the Outlook Desktop App again

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