Forum Discussion
njohnson2410
May 12, 2023Copper Contributor
Outlook signature button
The user is using Outlook 2019. When clicking on the signature button Outlook does nothing. When I log in and open Outlook I am able to use the signature button. Things I have tried: Uninstalli...
NikolinoDE
May 12, 2023Gold Contributor
Here are a few more things you can try to troubleshoot the issue:
- Check if the user's Outlook is fully updated. Make sure that the latest updates and patches have been installed.
- Try running Outlook in safe mode. This can help determine if the issue is caused by an add-in or extension. To do this, press and hold the CTRL key while clicking the Outlook icon. When prompted, click "Yes" to start Outlook in safe mode.
- Check if there are any conflicting software or security settings that may be blocking the signature button. Temporarily disable any security software such as antivirus or firewall and check if the signature button works.
- Try creating a new user profile on the affected computer. This can help determine if the issue is specific to the user's profile or if it is a system-wide issue.
- Check if there are any third-party add-ins or extensions that may be causing the issue. Try disabling any add-ins that are not essential and check if the signature button works.
- njohnson2410May 12, 2023Copper ContributorThank you for the response. Sadly none of the solutions worked so we have decided to erase the person's account from the PC