Forum Discussion
- MathieuVandenHautteSteel Contributor
Hi MerryEmily,
1. First, please check your inbox rules (Outlook Desktop App > Tab "Home" > Move > Rules > Manage Rules and Alerts
2. If no rules apply, please create a new Outlook mail profile and test again
https://support.microsoft.com/en-us/office/overview-of-outlook-e-mail-profiles-9073a8ac-c3d6-421d-b5b9-fcedff7642fc