Forum Discussion

MCJason's avatar
MCJason
Copper Contributor
Jan 28, 2020
Solved

Outlook Search busted again after Catalina upgrade?

Hello all,

I've run into a problem that, after some research, I discovered has been encountered before with Mojave.  Ever since my upgrade to Catalina a few days ago, search in Outlook 2016 has quit working.  I've been online and have tried everything I found - forcing Spotlight to re-index that folder, completely rebuilding the Spotlight index, deleting Outlooks SQLite db and letting it rebuild.  I even removed Outlook (including all data) and re-installed.  None of it has it worked.  I did notice, however, that Spotlight searches themselves worked just fine.

 

Is this a known regression? If so, does anyone know if it's being worked on?  If not, where do I need to report the bug?  (or if anyone knows a workaround, I'm all ears (eyes?).)

Outlook for Mac
  • MCJason's avatar
    MCJason
    Feb 10, 2020
    I worked with MS support and found a solution that fixed it. I had uninstalled Outlook and deleted all its data, but that didn't fix it. They recommended removing the entire Office suite and deleting the data, then re-installing the whole thing. That solved the problem.

    So... in case somebody else runs into this problem, this is at least one way of fixing it.
  • MCJason's avatar
    MCJason
    Copper Contributor
    Feb 10, 2020
    I worked with MS support and found a solution that fixed it. I had uninstalled Outlook and deleted all its data, but that didn't fix it. They recommended removing the entire Office suite and deleting the data, then re-installing the whole thing. That solved the problem.

    So... in case somebody else runs into this problem, this is at least one way of fixing it.

Resources