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LindsayGraham's avatar
LindsayGraham
Copper Contributor
Jan 30, 2023

Outlook Rules and multiple copies of sent emails

My wife uses Outlook 365 (subscription version) and has a Rule in place that says "Apply this rule after I send the message: move a copy to the Inbox folder".  But the result is 2 copies of that message (with slightly different sizes) in the Sent folder and 1 copy in the Inbox. 

Three questions:

1. why are there 2 copies in the Sent folder?

2.  how do we move the message to the Inbox rather than just copying it?

3.  why are the 2 copies in the Sent folder of different sizes?

Grateful for any help.

    • LindsayGraham's avatar
      LindsayGraham
      Copper Contributor
      Victor, it seems that Power Automate is some sort of add-on. I'm very reluctant to use it as Windows Security says "This program is dangerous and exploits the computer on which it is run." I'd prefer to find answers/solutions that utilise the Microsoft software. Any other ideas?
      • Victor_Ivanidze's avatar
        Victor_Ivanidze
        Bronze Contributor
        Power Automate is true pure distilled Microsoft software. Just FYI.

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