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katia21's avatar
katia21
Copper Contributor
Jul 01, 2026

Outlook puts all my new emails in the Conversation History folder.

I fell victim to a phishing attack on my work email (someone hacked my account and sent fraudulent emails to my clients).

That issue has been resolved, and I have reactivated my Outlook account, which had been blocked for sending fraudulent emails.

Since then, despite trying to find a solution, my new emails aren't appearing in the inbox; instead, they all go straight to the conversation history.

The settings are identical for both inboxes, and there are no specific configurations or blocks in place.

I’m at a loss as to what to do—could you please help me?

1 Reply

  • Have you checked your message rules already?

    Is this for an Exchange Online account or an Outlook.com account?
    You can also check your rules via Outlook on the Web then.