Forum Discussion
katia21
Jul 01, 2026Copper Contributor
Outlook puts all my new emails in the Conversation History folder.
I fell victim to a phishing attack on my work email (someone hacked my account and sent fraudulent emails to my clients).
That issue has been resolved, and I have reactivated my Outlook account, which had been blocked for sending fraudulent emails.
Since then, despite trying to find a solution, my new emails aren't appearing in the inbox; instead, they all go straight to the conversation history.
The settings are identical for both inboxes, and there are no specific configurations or blocks in place.
I’m at a loss as to what to do—could you please help me?
1 Reply
Have you checked your message rules already?
Is this for an Exchange Online account or an Outlook.com account?
You can also check your rules via Outlook on the Web then.