Forum Discussion
Outlook prompting for IMAP password
No offense taken. Unfortunately with a backend server issue such as the one which has been going on for several days it can be hard to distinguish which case is a matter of the server outage and which case is a matter of proper username and password.
Has anyone determined the exact cause of this issue or had luck resolving it?
Over the last couple of weeks I've experienced the same problem with multiple 'outlook.com' email addresses that are now constantly prompting for the password despite this being entered correctly (still accessible via OWA).
Clearing the Outlook entry under Windows Credentials, creating a new Outlook profile (via Control Panel > Mail) appear to have alleviated the issue for now, but I'm not confident the issue won't return with the next update.
Hi everyone. So I did did a few tweaks back when everyone responded and something worked but I don't know what (I did many tweaks but there were also a lot that went over my head). Yesterday I had the same issue and it seems to be when my server drops with new internet providers, then the password prompts begin.
This time (3 hours later of tweaks, research and online chats not to mention various password changes to get into other accounts), I found my professional Outlook email provider, Godaddy, changed my password in there, (although I'm sure that's not the IMAP password I kept being asked for, it was just the password for my email in Godaddy), the new internet providers also restarted everything. And now no prompts again.. I haven't tried the new password in the password prompts as I haven't had any since.. Hope this helps someone! I also realised I can see all of my emails in Godaddy if needed.. This fixed both my laptop and mobile as it happens on both..
