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dhendrix24's avatar
dhendrix24
Brass Contributor
Aug 07, 2019
Solved

Outlook Password prompt disappears quickly

Good morning everyone,   Over the past several months we've been experencing a very random issue where Outlook loses users credentials, and then when loading Outlook it prompts for the password, bu...
  • dhendrix24's avatar
    dhendrix24
    Aug 16, 2019

    Ash365 I was able to resolve this issue by adding the following registry keys

     

     

    Credit to this article also

    https://superuser.com/questions/1349327/outlook-needs-password-but-dialog-box-disappears

     

    • HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity, create a DWORD value named EnableADAL and set it to zero.
    • Under the same registry key, create a DWORD value named DisableADALatopWAMOverride and set it to 1
Reachealfury245's avatar
Reachealfury245
Copper Contributor
Nov 24, 2021
encountered the same issue
ksanch777's avatar
ksanch777
Copper Contributor
Dec 02, 2021

Encountered the same issue today after resetting passwords of Office 365 users, 2 days ago.
Solved in 4 steps:
1. deletting all registered account under legacy control panel->credentials manager->Windows credentials
2. opening Word, disconnecting *all* account under File->Account
3. Disconnecting all account under modern control panel->accounts->Work and school account
4. Reboot
After that just reopen Word, simply reconnect your account, clic ok on onedrive prompt (if any), and open Outlook, enter credentials of any additional mailbox (if any) and that's it !

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